Confidentiality Policy

Confidentiality is paramount at I am here for 4 U. We are committed to protecting the privacy of your personal information and the details of your sessions, in accordance with the UK Data Protection Act 2018, which incorporates the General Data Protection Regulation (GDPR). This policy outlines how we collect, use, and safeguard your information.

Information We Collect

• Personal Data: When you register and book a session, we collect necessary personal data such as your name, contact details, and any relevant information you provide to facilitate the session.
• Session Data: We keep a summary of our discussions during your session. This is for the purpose of providing a better service to you.

How We Use Your Information

• To provide our empathetic listening service.
• To manage your bookings and account.
• To communicate with you regarding your sessions.
• To ensure the quality of our service.
• To comply with legal obligations.

Data Retention

• We retain your personal data only as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal obligations.
• Session summaries are kept securely and can be destroyed at your request. We will confirm destruction of this data.

Data Security

• We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction.
• All data is stored securely. Access to session summaries is strictly limited to authorised personnel.

Your Rights

Under GDPR and UK law, you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Erasure ('Right to be Forgotten'): You can request the deletion of your data.
• Right to Restriction of Processing: You can request that we limit the processing of your data.
• Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your data under certain circumstances.

Disclosure of Information

We will not disclose your personal information or session data to third parties except when required by law, such as in response to a court order or legal process, or with your explicit consent.

Changes to This Policy

We may update this Confidentiality Policy from time to time. We will notify you of any significant changes.

Complaint Procedure

If you have any concerns about how we handle your data, please contact us at Iamhere4u@Iamhere4U.com. You also have the right to lodge a complaint with the relevant supervisory authority.

For the UK, this is the Information Commissioner's Office (ICO).

For the EU, you can find your relevant Data Protection Authority here.

Contact Us

If you have any questions or concerns about our Confidentiality Policy or your data, please contact us at Iamhere4u@Iamhere4U.com.